Building a Different Kind ofManaged Services Provider
When we started Starling Reese, we had a simple observation. Most growing businesses get stuck between two bad options. They either hire expensive in-house IT teams they can't fully utilize, or they work with local MSPs charging unpredictable hourly rates.
We knew there was a better way.
As a remote-first MSP, we built our entire operation around one principle: every client deserves the same level of service, regardless of their location or budget. That meant standardizing our infrastructure, automating routine tasks, and pricing everything transparently upfront.
Today, we serve over 500 small and medium-sized businesses across North America, Europe, and Asia-Pacific. Our clients range from 15-person marketing agencies to 250-employee manufacturing companies. What they have in common is this - they need reliable technology that just works, without the drama or surprise invoices.
We've managed over 12,000 endpoints, handled more than 85,000 support tickets, and maintained a 99.7% uptime commitment. But numbers only tell part of the story.
The real story is about the CFO who can finally predict her IT budget six months ahead. It's about the CEO who stopped losing sleep over cybersecurity threats. It's about the operations manager who doesn't need to call three vendors when something breaks.
We built Starling Reese to be the managed services provider we wished existed when we were running our own businesses. No on-site requirements. No geographical limitations. No hidden fees or scope creep. Just professional IT operations that scale with your growth.
Our remote-first approach isn't a COVID pivot or a cost-cutting measure. It's the foundation of everything we do. By removing the constraint of physical location, we can hire the best talent anywhere, invest in better tools and automation, and pass those savings directly to our clients.
This model works because modern IT doesn't require someone sitting in your office. It requires expertise, robust monitoring systems, clear communication, and rapid response times. We deliver all of that without ever needing to visit your premises.
We're not trying to be everything to everyone. We focus specifically on companies that have outgrown basic IT support but don't need (or can't afford) a full in-house team. That sweet spot between 15 and 250 employees is where we excel.
Our mission is straightforward: make enterprise-grade IT accessible and affordable for growing businesses worldwide. Your company shouldn't need a seven-figure IT budget to get professional infrastructure management, 24/7 monitoring, and proactive security.
The People Behind Your IT
Industry veterans dedicated to your success.
Michael Chen
CEO & Co-Founder
Michael spent 12 years managing IT infrastructure for mid-market software companies before starting Starling Reese.
LinkedIn ProfileSarah Kim
CTO & Co-Founder
Sarah's career started in network engineering at a Fortune 500 telecommunications company, where she managed infrastructure serving millions of users.
LinkedIn ProfileDavid Rodriguez
VP of Client Success
David joined Starling Reese after running client operations at two established MSPs.
LinkedIn ProfileJennifer Wu
VP of Technical Operations
Jennifer manages our global team of engineers and ensures every client receives consistent, high-quality support.
LinkedIn ProfileWhat Drives Our Decisions
Our core values guide every decision and interaction with our clients.
Transparency Above All
We publish our pricing publicly. We document everything we do in your environment. We explain technical issues in plain language.
Reliability You Can Count On
Our 99.7% uptime commitment isn't marketing fluff. We monitor it, report it monthly, and credit you when we miss it.
Expertise Without Arrogance
Our engineers maintain current certifications, complete ongoing training, and stay updated on emerging threats and technologies.
Partnership Over Transactions
We measure our success by your success. That means recommending against unnecessary upgrades when your current systems work fine.
Forward-Thinking Innovation
Technology moves fast. We stay ahead by continuously evaluating new tools, testing emerging solutions, and implementing innovations that deliver real value.
Industry-Recognized Standards
Industry Certifications
SOC 2 Type II Certified
We undergo annual audits verifying our security controls, data handling practices, and operational procedures meet industry standards for service providers.
View Our SOC 2 ReportISO 27001 Certified
Our information security management system has been independently verified against international standards. This certification covers everything from access controls to incident response procedures.
CompTIA Secure Trustmark
Earned by MSPs meeting strict standards for security practices, staff certifications, and documented procedures.
Technology Partnerships
Microsoft Gold Partner
Highest partnership tier with direct access to Microsoft's engineering teams
ConnectWise Certified Partner
Certified partner for RMM and service management
Datto Elite Partner
Elite status for backup and disaster recovery solutions
SentinelOne Certified Partner
AI-powered endpoint protection expertise
Cisco Select Certified Partner
Networking expertise and competitive pricing
Compliance Standards
Our operations support client compliance with:
We maintain documentation, implement required controls, and provide audit support to help clients meet their regulatory obligations.
Join Our Team: Careers at Starling Reese
We're building something different here. A managed services provider that actually respects both clients and employees. That means remote-first work arrangements, competitive compensation, ongoing training, and genuine work-life balance.
Our team includes systems engineers, security analysts, client success managers, and automation specialists working from locations across North America and Europe. We hire for technical competency and cultural fit, prioritizing people who communicate clearly, solve problems proactively, and care about client outcomes.
Current Benefits Include:
We're especially interested in experienced IT professionals who are tired of toxic MSP cultures, pointless on-site requirements, or companies that treat staff as interchangeable resources.
Our Approach to Enterprise-Grade IT
The term "enterprise-grade IT" gets thrown around loosely. For us, it means specific things:
Standardized Infrastructure
We build every client environment using proven reference architectures, documented configurations, and tested deployment processes.
Proactive Monitoring
Our systems watch your infrastructure 24/7, looking for early warning signs of problems. We usually fix issues before you ever notice them.
Layered Security
We implement defense-in-depth strategies including endpoint protection, email filtering, network security, and multi-factor authentication.
Documented Procedures
Everything from onboarding new employees to disaster recovery follows documented runbooks for consistency.
Regular Maintenance
We patch systems on predictable schedules, update security policies quarterly, and test backups weekly.
Strategic Planning
We meet with clients quarterly to review performance, discuss upcoming projects, and plan technology investments.
Vendor Management
We handle relationships with your technology vendors and coordinate between multiple service providers.
Compliance Support
We help you understand regulatory requirements, implement necessary controls, and prepare for audits.
This approach scales efficiently. Whether you have 20 employees or 200, you get the same level of professional IT operations without the overhead of hiring an internal team.
Why Remote-First Makes Sense
Being a remote-first MSP isn't about cost savings (though there are some). It's about removing unnecessary constraints that limit service quality.
Talent Anywhere
We hire the best people regardless of location. Our team includes engineers in Seattle, security specialists in Toronto, and account managers in Austin.
Better Tools
Money not spent on office space goes into better monitoring systems, more comprehensive security tools, and more robust automation platforms.
Follow-the-Sun Support
Having team members across time zones means we can provide extended coverage without forcing anyone to work odd hours.
Faster Response
Remote monitoring and management tools let us respond faster than someone driving to your office ever could.
Modern IT operations happen remotely. Your servers run in data centers. Your email lives in the cloud. Your applications are SaaS. The idea that someone needs to physically visit your office to manage these systems is outdated. We embrace that reality and build our entire service model around it.
Industries We Serve
While we work with businesses across many sectors, we have particularly deep experience in:
Professional Services
Law firms, accounting practices, consulting agencies, and architectural firms need reliable technology without large internal IT departments.
Healthcare
Medical practices, dental offices, and healthcare administrators require HIPAA-compliant infrastructure and robust security controls.
Financial Services
Investment advisors, insurance agencies, and financial planning firms need secure systems meeting regulatory requirements.
Technology Companies
SaaS startups, software development agencies, and tech consultancies need IT partners who understand their technical needs.
Manufacturing
Small to mid-sized manufacturers require reliable operations, secure remote access, and integrated systems connecting office and production environments.
Nonprofits
Organizations with limited budgets need enterprise-quality IT at rates they can afford, with flexible pricing and grant-friendly billing.
Your industry matters because compliance requirements, risk tolerances, and operational needs vary significantly. We adapt our standard service framework to meet industry-specific requirements.
What Makes Us Different
Every managed services provider claims to be different. Here's specifically what sets Starling Reese apart:
Published Pricing
Our service tiers and pricing are available on our website. No "contact us for a quote" games.
No Long-Term Lock-In
We offer month-to-month service after an initial 90-day onboarding period. You're not trapped in multi-year contracts.
Standardized Delivery
We don't customize our service model for each client (beyond industry compliance needs). Standardization enables consistency, efficiency, and predictable costs.
Automation Investment
We've built extensive automation reducing manual work on routine tasks. This keeps costs down while improving accuracy and speed.
Clear Documentation
We maintain comprehensive documentation of your environment, accessible to you at any time. You're never dependent solely on our institutional knowledge.
Flat-Rate Pricing
Most services are included in your monthly rate. No surprise invoices for routine maintenance or standard support.
Proactive Approach
We prevent problems rather than just reacting to emergencies. Our monitoring systems generate thousands of automated fixes monthly.
Technical Depth
Our team includes senior engineers with specialized certifications, not just entry-level help desk staff.
These differences compound over time. What seems like small advantages (transparent pricing, month-to-month terms, proactive monitoring) become significant when you're working with an IT partner for years.
Our Commitment to Continuous Improvement
Technology changes. Threats evolve. Business needs shift. Standing still means falling behind.
We invest heavily in ongoing improvement across multiple areas:
Staff Development
Every engineer receives annual training budgets for certifications, courses, and conferences. We host weekly internal training sessions.
Tool Evaluation
We continuously test new platforms, security tools, and automation solutions. When something proves valuable, we implement it.
Process Refinement
We review our procedures quarterly, looking for inefficiencies, outdated approaches, or opportunities to serve clients better.
Client Feedback
We survey clients quarterly and actually read (and act on) the responses. Many improvements come from client suggestions.
Industry Participation
Our leadership team attends MSP conferences, participates in peer groups, and contributes to industry discussions.
Security Research
We monitor threat intelligence feeds, participate in security communities, and stay updated on emerging attack vectors.
This commitment to improvement means the service you receive next year will be better than what you get today, at the same price.
Get to Know Starling Reese
We've tried to give you an honest picture of who we are, how we operate, and what you can expect working with us. We're not the cheapest option. We're not trying to serve every type of business. We're not perfect.
What we are is professional, transparent, and genuinely invested in helping growing businesses get the IT operations they need without the complexity, cost, or drama of traditional approaches.
If you're tired of unreliable technology, unpredictable IT costs, or service providers who don't follow through on commitments, we should talk.
Or reach out directly:
hello@starlingreese.com
Phone
(555) 123-4567
Hours
Monday-Friday
8am-6pm EST
We respond to all inquiries within 2 business hours.