Agreement to Terms

By accessing or using Starling Reese's managed IT services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

Description of Services

Starling Reese provides enterprise-grade managed IT services, including but not limited to:

Managed IT infrastructure and support
24/7 network monitoring and NOC services
Cybersecurity and managed security services
Helpdesk and technical support
Cloud management and migration
Backup and disaster recovery
Compliance and governance consulting

Account Registration

To use certain features of our Services, you must register for an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized access

Service Level Agreement (SLA)

Our commitment to service quality is detailed in our separate Service Level Agreement (SLA), which forms part of these Terms. The SLA specifies:

Guaranteed uptime percentages
Response time commitments
Resolution timeframes
Service credits and remedies

Fees and Payment

You agree to pay all fees associated with your selected service tier and any additional services. Payment terms include:

Fees are billed monthly or annually as selected
Payment is due within 30 days of invoice date
Late payments may incur interest charges
We may suspend services for non-payment after notice
All fees are non-refundable except as required by law

Acceptable Use

You agree not to use our Services to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit malware, viruses, or harmful code
Attempt to gain unauthorized access to systems
Interfere with or disrupt our Services
Use Services for illegal or fraudulent activities

Data and Confidentiality

We maintain strict confidentiality regarding your data and business information. Both parties agree to:

Protect confidential information from unauthorized disclosure
Use confidential information only for service delivery
Return or destroy confidential information upon termination
Comply with applicable data protection regulations

Intellectual Property

The Services, including all content, features, and functionality, are owned by Starling Reese and protected by intellectual property laws. You retain ownership of your data and content.

Limitation of Liability

To the maximum extent permitted by law, Starling Reese shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

Termination

Either party may terminate the service agreement with 30 days' written notice. We may terminate immediately for breach of these Terms. Upon termination:

Your access to Services will cease
Outstanding fees become immediately due
We will provide data export assistance as specified in your agreement
Confidentiality obligations continue post-termination

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes. Continued use of Services after changes constitutes acceptance of modified Terms.

Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes shall be resolved through arbitration in Amsterdam, Netherlands.

Contact Information

For questions about these Terms, please contact us at:

Email: legal@starlingreese.com
Address: Global Operations, Amsterdam, Netherlands