Support Services

    Helpdesk & Support

    Keep your team productive with responsive, expert technical support that resolves issues quickly and professionally.

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    75% First-Call Resolution
    24/7 Availability
    Multi-Channel Support

    World-Class Support

    Technical support that your team will actually love to use.

    Multi-Tier Support

    L1, L2, and L3 support levels ensure every issue gets the right expertise, from password resets to complex troubleshooting.

    Omnichannel Access

    Reach us via phone, email, chat, or self-service portal—whichever works best for your team.

    Guaranteed SLAs

    Contractual response and resolution times with escalation procedures to ensure nothing falls through the cracks.

    Dedicated Teams

    Named support engineers who understand your environment and can resolve issues faster.

    Performance Analytics

    Real-time dashboards and monthly reports on ticket volumes, resolution times, and user satisfaction.

    Proactive Support

    We identify and resolve issues before they impact your users through monitoring and trend analysis.

    Support Process

    A streamlined approach to resolving your issues fast.

    1

    Ticket Submission

    Users submit issues via phone, email, chat, or self-service portal with automatic categorization.

    2

    Triage & Assignment

    Issues are prioritized based on impact and assigned to the appropriate support tier.

    3

    Resolution & Communication

    Our engineers work to resolve the issue while keeping users informed of progress.

    4

    Documentation & Follow-up

    Solutions are documented in our knowledge base and users receive satisfaction surveys.

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    Support Plans

    Flexible options to match your support requirements.

    Basic

    Essential support for small teams

    From €NaN/user/month
    • 8x5 helpdesk hours
    • Email & portal support
    • 4-hour response SLA
    • Monthly reporting
    • Knowledge base access
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    Most Popular

    Business

    Comprehensive support for growing businesses

    From €NaN/user/month
    • 24x5 helpdesk hours
    • Phone, email & chat support
    • 1-hour response SLA
    • Dedicated team
    • Real-time dashboards
    • Priority escalation
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    Premium

    Premium support for critical operations

    From €NaN/user/month
    • 24/7 helpdesk hours
    • All channels + on-site
    • 15-min response SLA
    • Named engineers
    • Custom integrations
    • Executive reporting
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    All prices are per user/device per month. Custom enterprise pricing available.

    Frequently Asked Questions

    Common questions about our helpdesk services.

    Let's Build YourIT Success Story

    Join hundreds of businesses across Europe and Africa who trust Starling Reese to manage their critical IT infrastructure.

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