Remote Managed IT Services for Growing Businesses Worldwide
Standardized infrastructure, predictable costs, zero on-site visits. Trusted by 500+ mid-market companies across North America, Europe, and Asia-Pacific. Your business deserves IT that actually works—not the kind that crashes during your biggest client presentation or leaves your team stranded when they need help most.
Certifications & Compliance You Can Trust
Security isn't something we talk about in sales calls then forget. It's baked into everything we do, from how we handle your data to the tools we use for monitoring your systems.
Our SOC 2 Type II certification means independent auditors verify our security controls annually. ISO 27001 certification proves we follow international standards for information security management. Microsoft Gold Partner status confirms our technical expertise with the tools your team uses daily.
But here's what matters more than the badges: your data never leaves your region. We're GDPR compliant, and we understand local data residency requirements whether you're in Frankfurt, Toronto, or Singapore.
Built on Security-First Principles
We run regular penetration testing. Not because regulators require it (though they often do), but because we want to find vulnerabilities before actual attackers do. Multi-factor authentication isn't optional in our systems. It's standard. Encrypted data transmission protects your information whether it's traveling across the office or across continents.
For businesses in healthcare, finance, and manufacturing, compliance isn't just checkboxes on a form. It's about protecting patient records, securing financial transactions, and keeping production data confidential. We've specialized in these industries specifically because the stakes are higher and the requirements more demanding.
"We passed our HIPAA audit with zero findings. After three years of failed attempts with our previous IT provider, Starling Reese got us compliant in six months."
Sarah Chen, CFO, MidAtlantic Medical Group
Why 72% of SMBs Are Switching to Managed Services
Mid-market businesses face challenges that demand enterprise-grade solutions without enterprise-scale budgets.
Growing IT Complexity
Your business started simple. A few computers, basic software, maybe a server in the closet. Then you added cloud applications. Remote employees needed VPNs. Customer data required stronger security. Legacy systems had to talk to new platforms.
Now you're managing an IT ecosystem that would make a NASA engineer nervous, except you're trying to run an actual business at the same time.
Outdated infrastructure doesn't just slow things down. It creates security vulnerabilities that hackers actively target. One breach can cost millions in remediation, lost business, and damaged reputation.
High On-Site Support Costs
Remember when on-site IT support made sense? A technician would drive across town, spend an hour diagnosing the problem, then maybe another hour fixing it. You'd pay for their time, their travel, and the productivity lost while your team waited.
The technician shortage has made this worse. Qualified IT professionals are expensive and hard to find. Small businesses end up paying enterprise rates for basic support, with unpredictable costs that wreck careful budgets.
Compliance & Security Pressure
Regulatory requirements aren't decreasing. Whether it's HIPAA for healthcare, PCI DSS for payment processing, or GDPR for European data, the compliance burden keeps growing. Meanwhile, cyber threats evolve daily, with ransomware attacks targeting smaller businesses that lack sophisticated defenses.
Internal IT teams, often just one or two overworked people, can't keep up. They're too busy fixing broken printers to implement comprehensive security frameworks or maintain compliance documentation.
Standardized Infrastructure. Predictable Costs. Enterprise Security.
We fix this through a three-step process that's worked for over 500 companies.
Assess Your Infrastructure
We audit your current infrastructure, document everything (yes, even those mystery servers nobody remembers setting up), and identify security gaps, compliance issues, and efficiency opportunities.
Standardize Systems
We convert your systems to proven, scalable infrastructure. This isn't about ripping everything out and starting over. It's about bringing order to chaos, implementing best practices, and creating a foundation that supports your business goals.
Monitor 24/7
Our cloud infrastructure management platform watches your systems around the clock. We detect issues before they become problems, deploy updates automatically, and maintain security while you focus on what you actually do.
Optimize & Report
Your IT becomes predictable. No more surprise outages. No more emergency technician visits. No more wondering if you're compliant or if your data is secure.
Ready to Transform Your IT?
Get a free assessment and discover how we can optimize your technology.
Our Core Managed IT Services
Enterprise capabilities at SMB pricing.
Remote Monitoring & Management (RMM)
Continuous monitoring of servers, workstations, and network devices keeps your systems healthy. We track over 100 metrics in real-time, from CPU performance to disk space to network bandwidth. Automated remediation scripts fix common issues instantly, often before users notice anything wrong.
24/7 Help Desk Support
When your team in Singapore has a problem at 3 AM, they don't wait until your local IT person wakes up. Our global help desk responds within 30 minutes for Enterprise clients, one hour for Professional tier. Real technicians, not chatbots, solve real problems.
Backup & Disaster Recovery
Ransomware doesn't care about your business continuity plans. We maintain encrypted, off-site backups with regular restoration testing. Because backups you've never tested are just expensive placebos. Our average recovery time objective (RTO) is four hours for critical systems.
Cybersecurity Management
Enterprise-grade security for businesses that can't afford enterprise-sized security teams. We implement endpoint detection and response (EDR), manage firewalls, monitor for threats, and respond to incidents. Multi-factor authentication, email security, and regular vulnerability assessments come standard.
Cloud Services & Migration
Whether you're moving to the cloud, managing hybrid infrastructure, or optimizing existing cloud deployments, we handle it. We're platform-agnostic, working with AWS, Azure, Google Cloud, and others based on what fits your needs, not what pays us the biggest referral fee.
Compliance & Regulatory Support
HIPAA for healthcare. PCI DSS for payment processing. SOC 2 for service organizations. GDPR for European operations. We don't just implement controls; we maintain documentation, prepare for audits, and help you actually pass them.
Transparent, Predictable Pricing
Most MSPs hide their pricing behind 'contact us for a quote' forms. We think you deserve better. Our pricing is straightforward: a per-user monthly fee based on the service package you choose.
Essential
Perfect for straightforward IT environments
- Remote monitoring
- Business hours help desk
- Patch management
- Basic security
- Best for simple infrastructure
Business
Recommended for mid-market companies
- Everything in Essential
- 24/7 help desk support
- Backup & disaster recovery
- Advanced endpoint protection
- Email security
- Quarterly vulnerability assessments
Premium
For regulated industries and complex environments
- Everything in Business
- Dedicated account management
- vCIO strategic planning
- Advanced threat detection
- Compliance consulting
- Custom integrations
All prices are per user/device per month. Custom enterprise pricing available.
Why Leading Companies Choose Starling Reese
Zero On-Site Visits Required
Remote infrastructure deployment means faster onboarding, typically 4-8 weeks versus 3-6 months for traditional MSPs. Our global team operates across all major time zones, providing genuine 24/7 coverage. Lower overhead translates to better value. You're not paying for trucks, fuel, or technician travel time.
Some situations genuinely require physical presence. When they do, we coordinate with local contractors. But 99% of IT problems solve remotely when you have the right tools and expertise.
Infrastructure Standardization Reduces Complexity
Every business that's grown organically has IT complexity. Different vendors, different configurations, different ways of doing essentially the same things. This complexity costs money and creates security gaps.
We standardize without forcing one-size-fits-all solutions. Your accounting software that only runs on Windows Server 2012? We'll secure it and integrate it properly. But we're also implementing best practices that make everything more manageable, more secure, and less expensive to maintain.
Simplified management means our team can solve problems faster. Predictable performance means your team can work without IT interruptions. Lower ongoing costs mean your budget stretches further.
Vertical Expertise That Matters
Healthcare compliance isn't the same as financial services cybersecurity. Manufacturing production uptime requirements differ from professional services needs. We've specialized in these verticals because generic IT support doesn't cut it when regulations and industry standards matter.
Our healthcare team understands HIPAA Business Associate Agreements, medical device network isolation, and EHR system requirements. Financial services specialists implement PCI DSS controls, fraud detection systems, and audit trail management. Manufacturing experts focus on production system uptime, industrial IoT security, and minimal-disruption maintenance windows.
Strategic Partnership, Not Just Support
Your business will grow. Your IT should enable that growth, not constrain it. Every Professional and Enterprise client gets vCIO (virtual Chief Information Officer) guidance. We help plan technology investments, evaluate new tools, and align IT strategy with business objectives.
Quarterly business reviews keep everyone aligned. We track SLA performance, discuss upcoming projects, and proactively address emerging needs. This isn't break-fix support where we only talk when something breaks. It's a partnership where your success determines ours.
Results Our Clients Achieve
87%
Reduction in Unplanned Downtime. Systems fail. The question is whether they fail unpredictably, taking your business offline, or whether you catch and fix issues before users notice. Our monitoring detects problems at the first sign, not after everything crashes.
62%
Lower IT Costs Than Internal Teams. A three-person internal IT team costs $180,000+ in salaries alone, before benefits, training, tools, or management overhead. Most 50-person companies spend $4,500-6,000 monthly for our Professional package.
99.7%
Average Service Uptime. We commit to uptime guarantees in our SLAs. Monthly credits apply when we miss targets. But we rarely miss because our monitoring, redundancy, and rapid response prevent extended outages.
Client Success Stories
Manufacturing
120 Employees
Precision Parts Inc.
Challenge:
Production line downtime averaged 40 hours monthly due to unreliable ERP system and network issues. Each hour cost $12,000 in lost production. Previous IT provider offered only business-hours support.
Solution:
We implemented redundant network infrastructure, migrated their ERP to a private cloud environment, and provided 24/7 monitoring with 15-minute critical response time.
Results:
- Downtime dropped to 8 hours monthly
- Annual savings of $150,000 from reduced downtime alone
- Production planning became reliable again
- Expanded to three facilities on standardized infrastructure
Healthcare
85 Employees
MidAtlantic Medical Group
Challenge:
Failed three consecutive HIPAA audits. Legacy systems with inconsistent security controls. No formal incident response plan. Patient data at risk, reputation damaged.
Solution:
Complete security overhaul including multi-factor authentication across all systems, encrypted email for patient communication, access controls aligned to job roles, and comprehensive audit logging. Implemented disaster recovery with HIPAA-compliant backup systems.
Results:
- Passed next HIPAA audit with zero findings
- Zero security incidents in two years
- Staff actually understand security protocols
- Can now accept new insurance contracts requiring demonstrated compliance
Financial Services
45 Employees
Sterling Advisory Group
Challenge:
Needed to migrate from aging on-premise servers while maintaining SEC compliance. Required zero-trust security architecture for remote advisors accessing client data. Previous provider couldn't handle regulatory complexity.
Solution:
Phased cloud migration to Azure with private connectivity. Implemented zero-trust network access, endpoint detection and response, and comprehensive logging. Prepared documentation for SEC examination.
Results:
- Passed SEC cybersecurity examination with zero findings
- Remote advisors securely access client data from anywhere
- Infrastructure costs dropped 40%
- Scalability improved dramatically
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Frequently Asked Questions
Common questions about our remote managed IT services.
Let's Build YourIT Success Story
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